As the employee’s refuse to surrender, they start to work long hours to win the battle. Meanwhile, Ohana becomes increasingly worried about the changes happening around her. She fears that it won’t be the same Kissuisou inn she knew and love once the festival is over.
For most of the episode, it’s in the viewpoint of Ohana as she observes the changes around her. Even though she wants to save the inn, the way the others are handling the whole thing was half-hearted and harmful. To make matters worse, Minko acts like a total jerk to Ohana again and fell asleep in class. If you were in her shoes, you would know the difficulties she faced from the backlash because she sided with Sui. Everyone at this point has shoved her to the side and completely forgot about the wish tablets for the festival.
Throughout their work to keep everything in line, they have forgotten the philosophy in which the customers are more important than themselves. Instead, everyone was so gung-ho in Enishi’s battle that everything which made Kissuisou special got thrown out of the window. For instance, he decides on having a breakfast buffet instead of serving the customers in their room without any loss of quality in the food. While it solves one problem and the new customers don’t mind it, it’s a double-edged sword since the regulars felt alienated from it. Sui has stressed customer relations heavily because the high quality service is what made her inn unique. I think everyone has become so emotional that everyone forgotten about it and will eventually cause failure.
On top of the low morale from the lack of sleep, not preparing for the anticipated customers and deciding on bad changes, Enishi is transforming the inn into a generic hotel. Through his actions, he is ruining the traditions the inn held for a long time. Furthermore, it’s going to turn off many customers as they getting the same service, which they could get if they went to a more modern hotel like Fukuya. This is why he continues to fail because he doesn’t understand. If Satsuki handled the management, things probably wouldn’t be so problematic.
Thankfully, after all the fighting with Tomoe spraining her ankle, I’m glad that Nako brought everyone back to reality through the speech she gave. At this point, everyone has pretty much lost it. Thankfully, Satsuki decided to lend a hand, which is nice and made the job easier along with Sui. Although everything went fine in the end, the question remains… Will Satsuki change her mind and become the heir to the inn? Also, how will the final confession play out between Ohana and Ko? The finale will answer these questions, so sit tight for another week of anticipation.