Having a site go down for more than a few hours is every blogger’s nightmare and it seemed that it became reality this weekend. Yesterday, the site went down and I complained numerous times to the host on why it’s not fixed. This was not the first time it happened this month as my blog faced downtimes, some lasting a few hours.
Apparently, a few sites on the shared host got compromised in a XSS (Cross site scripting) attack, most likely from an outdated TimThumb library that compromised many WordPress blogs. Still, the poor communication with support and the inability to detect this problem before it was too late kind of shows how irresponsible WPWebhost is. They talk about how good WordPress is, but they care less about their customers. I felt that I received subpar hosting for them to the point where I’m furious at them for not fixing these problems before. To make it worse, this wasn’t the only problem I faced with them in the past. My site had numerous short downtimes, slow loading times and database not working properly because the tmp folder is full. From what I have experienced this weekend, I feel that their support staff and the people who manage the server needs to get fired and replaced with competent people since their response in this situation was horrendous.
Needless to say, I’m still going to send a complaint letter so maybe I can get out of the contract and get a prorated refund. If I’m successful in doing this, I will transfer my domain to another registrar and move my site to an affordable unmanaged virtual private server like Burst.net. If not, I’ll stick it out for another year, take daily backups and then move to a new host. Either way, there is no way in hell they will ever get my business again and heed the warning… Never get hosting from WPWebHost.
Aside from that, the post for Fate/zero episode 7 will be up in a few hours.